Refund and Returns Policy
Effective Date: January 17, 2025
At LuxeOpall, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward and hassle-free return and refund process.
1. Returns
We accept returns for most items purchased on luxeopall.com within 30 days of the delivery date. To ensure a smooth return process, please review the following guidelines:
- Condition of Items: The returned jewelry must be unworn, undamaged, and in its original condition, including all tags, packaging, and accessories.
- Excluded Items: Personalized items (e.g., custom engravings) and final sale products are not eligible for return or exchange.
- Return Process: To initiate a return, please contact our customer service team at info@luxeopall.com or call (716) 662-3136. We will provide you with detailed return instructions and a return authorization.
2. Refunds
Once your returned item is received and inspected, we will process your refund. Please allow up to 7-10 business days for the refund to be credited to your original payment method. Please note the following:
- Refund Method: Refunds will be issued to the original payment method used at checkout (credit card, PayPal, etc.).
- Non-Refundable Fees: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
- Partial Refunds: We reserve the right to issue partial refunds for items returned in non-resalable condition, including missing or damaged packaging.
3. Exchanges
If you wish to exchange an item for a different size or style, please contact our customer service team. We will assist you in processing the exchange based on product availability.
- Exchange Process: To exchange an item, you must follow the return instructions and place a new order for the desired product.
- Shipping Fees: You will be responsible for any additional shipping fees associated with exchanges.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@luxeopall.com or call (716) 662-3136. We will arrange for a return, exchange, or refund at no additional cost to you.
- Return Process for Damaged Items: Please provide a clear photo of the damage or defect along with your order number. We will assist you in returning the item and processing the appropriate resolution.
5. Shipping for Returns and Exchanges
- Return Shipping Fees: The customer is responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
- Shipping Methods: We recommend using a trackable shipping service to return items, as we cannot guarantee receipt of returns without tracking information.
- International Returns: For customers outside the United States, return shipping fees will be the responsibility of the customer, and customs duties may apply.
6. Refund Processing Time
Once we receive your returned item, we will process the refund within 5 business days. Please note that it may take an additional 3-7 business days for the refund to appear on your credit card statement depending on your bank or payment provider.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please do not hesitate to contact us:
- Phone: (716) 662-3136
- Email: info@luxeopall.com
- Address: 144 Bridle Path, Orchard Park, New York
For more details, please visit luxeopall.com/returns.
