Return Policy
Effective Date: December 4, 2024
At LuxeOpall, we want you to be completely satisfied with your purchase. If you are not entirely happy with your jewelry, our Return Policy is here to help.
1. Return Period
You may return any unworn and undamaged items within 30 days of receiving your order for a full refund or exchange.
2. Return Process
To initiate a return, please contact us at info@luxeopall.com to receive a return authorization. Be sure to include your order number and details about the item you wish to return. Items must be returned in their original packaging and condition.
3. Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within a reasonable timeframe. Please allow a few business days for the refund to appear on your statement, depending on your bank or credit card issuer.
4. Non-Returnable Items
Please note that custom-designed jewelry and gift cards are non-returnable and cannot be refunded or exchanged.
5. Shipping Costs
You are responsible for the shipping costs associated with returning items. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
6. Contact Us
For further assistance or questions regarding your return, please contact us at:
- Address: 144 Bridle Path, Orchard Park, New York
- Phone: (716) 662-3136
- Email: info@luxeopall.com
Thank you for choosing LuxeOpall! We appreciate your business and are committed to ensuring your satisfaction with our products.