Sales Policy

Effective Date: January 17, 2025

At LuxeOpall, we are committed to providing our customers with high-quality jewelry and an exceptional shopping experience. This Sales Policy outlines our terms and conditions regarding the sale of our products and services.

1. Product Availability

We strive to ensure that the jewelry available on our website is in stock and ready for purchase. However, availability is subject to change, and we cannot guarantee that all products will be available at the time of your order.

  • Backorders: If an item you order is out of stock, we will notify you and provide an estimated restock date. You may choose to cancel the order or wait for the item to become available.
  • Discontinued Items: Products that are discontinued may not be available for purchase, and we reserve the right to remove items from our website at any time without prior notice.

2. Pricing

All prices listed on luxeopall.com are in USD and are subject to change at any time. Prices for items ordered will be the prices at the time your order is placed, excluding taxes and shipping charges, unless otherwise stated.

  • Sales and Discounts: We may offer sales or promotional discounts from time to time. Prices may be reduced for a limited period, and promotional codes may be applied during checkout. Discounts are only valid during the specified period and may not be combined with other offers.
  • Taxes: Sales tax will be applied based on the shipping address provided at checkout, in accordance with applicable tax laws.

3. Order Confirmation

Once your order is placed, you will receive an email confirmation that includes your order details. This confirmation indicates that your order has been received but does not guarantee the shipment or availability of the items.

  • Order Review: We reserve the right to review and cancel any orders for reasons such as suspected fraud, incorrect pricing, or inventory issues.
  • Order Cancellation: If you need to cancel an order, please contact us immediately at info@luxeopall.com or call (716) 662-3136. Once an order has been processed or shipped, it cannot be canceled.

4. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: Secure online payments via PayPal.
  • Other Payment Options: We may offer additional payment methods as they become available.

Payment is due at the time of purchase. By providing your payment details, you authorize us to charge the total order amount, including taxes and shipping fees.

5. Shipping and Delivery

We offer reliable shipping options to ensure timely delivery of your products. For more details on shipping, please refer to our Shipping Policy.

  • Processing Time: Orders are processed within 2-3 business days from the time the order is placed. Custom or special orders may take additional time.
  • Delivery Time: Shipping times vary depending on the shipping method selected during checkout. Domestic orders typically take 5-7 business days for delivery, while international orders may take longer.

6. Returns and Exchanges

Our Refund and Returns Policy provides clear guidelines for returning or exchanging products. For more information, please refer to our Refund and Returns Policy.

  • Eligibility: Items must be returned within 30 days of receipt and in original condition.
  • Exchanges: If you wish to exchange an item, please follow the return instructions and place a new order.

7. Limitations of Liability

LuxeOpall is not responsible for any damages or losses caused by delays in shipping, damage to products during transit, or misuse of our products. Our liability is limited to the purchase price of the items purchased.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and safeguard your information.

  • Customer Data: By purchasing from us, you consent to the collection and use of your personal data as outlined in our Privacy Policy.

9. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

10. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please contact us:

  • Phone: (716) 662-3136
  • Email: info@luxeopall.com
  • Address: 144 Bridle Path, Orchard Park, New York

For more details, please visit luxeopall.com/sales-policy.